Returns & Exchanges
At Ecolino, we want you to be completely satisfied with your sustainable home goods, which is why we offer a 30-day return window for all unused items in their original packaging. Our goal is to ensure your living space feels perfect while maintaining our commitment to environmental responsibility.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Package
Carefully pack your items in their original eco-friendly packaging, ensuring all tags are attached and the product is in its original condition.
Affix Shipping Label
Download and print the prepaid carbon-neutral shipping label provided via email and securely attach it to the outside of your parcel.
Receive Your Refund
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing